Work
These case studies focus on the business context, service choices, cross-functional delivery, and indicators of value—not a catalogue of outputs. Confidential details are intentionally limited.
Case study
Customer experience
The program established a unified self-service and assisted-service foundation, with personalized consumption insights and reporting to support ongoing improvement. Toronto Hydro's website was ranked third among Canadian utilities.
Case study
Service design
The service connected customer choice, real-time eligibility and effective-date processing, representative support, and program monitoring across the end-to-end journey.
Case study
Service design
The program created one service flow from application through eligibility and bill credit, with channel-aware reporting and support for back-dated assisted applications.
Case study
Customer experience
The mobile-first experience was rated first in North America for mobile experience and design by E Source, while meeting WCAG 2.0 AA requirements and improving the platform foundation.
A broader record of digital workplace, web, content, and operational delivery work. These concise entries preserve the original project history while priority case studies receive deeper treatment.
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Secure project lookup for large developers
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Digital collaboration increasing productivity of the Government Programs team using Microsoft Office 365 Government Cloud
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Corporate KPI tracking across all employees
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Multi-Lingual support for English and French
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Website is fully responsive with five (5) display channels (Bootstrap)
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Integration with Magic api to trigger repository creation / synchronization
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Auto-routing of documents based on document tagging
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Development of an activity calendar
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Cloud Ready (built using Client Side Object Model [CSOM])
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Honda is an automotive production company that employs over 19, 000 Canadians. They began with motorcycles and power equipment to build the confidence and trust of Canadians. Honda was the first automotive manufacturer t
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Single sign on between applications
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WIND Mobile is a Canadian wireless telecommunication provider operated by Globalive Communications. They operate mainly in the Southern Ontario region with additional coverage in some parts of Western Canada.
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SharePoint 2013 Publishing website for their corporate intranet
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Ensured all requirements were met by the chosen application
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Localized and region specific content
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Region based website featuring both region specific content as well as content shared across regions
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Hydro One is the largest transmission and distribution company in Ontario. They own and operate all of Ontario’s electricity transmission systems.
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Created user manual for Product Council management sites
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Denison Mines is a uranium exploration and development company. They operate on many continents like Africa, Asia and the Americas. Denison Mines is also in the mine decomission and environmental services business.
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Shawcor is a global energy services company specializing in products and services for the pipeline, pipe services, petrochemical and and industrial segments of the oil and gas industry. The company operates under nine (9
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Shawcor is a global energy services company specializing in products and services for the pipeline, pipe services, petrochemical and and industrial segments of the oil and gas industry. The company operates under nine (9