Work
These case studies focus on the business context, service choices, cross-functional delivery, and indicators of value—not a catalogue of outputs. Confidential details are intentionally limited.
Case study
Customer experience
The program established a unified self-service and assisted-service foundation, with personalized consumption insights and reporting to support ongoing improvement. Toronto Hydro's website was ranked third among Canadian utilities.
Case study
Service design
The service connected customer choice, real-time eligibility and effective-date processing, representative support, and program monitoring across the end-to-end journey.
Case study
Customer experience
A mobile-first redesign of Hydro One’s public website and self-service portal, built around a simpler, more customer-centred digital experience.
A broader record of digital workplace, web, content, and operational delivery work. These concise entries preserve the original project history while priority case studies receive deeper treatment.
Service design
A rapid-response assistance service that connected accessible digital applications, assisted channels, eligibility processing, bill credits, and program reporting.
Customer experience
A secure, accessible portal that gave large developers direct visibility into project status and the right contacts at each stage.
Digital workplace
A secure Office 365 collaboration environment that combined compliance, migration, automation, and an operating model for government-program teams.
Digital workplace
A performance-management dashboard that brought employee, department, and corporate KPIs into a structured reporting and review process.
Digital workplace
A bilingual knowledge and discussion centre that enabled members to discover, discuss, and share information in English and French.
Digital experience
A responsive, accessible website modernization that improved the member-facing experience and made content easier for HRPA teams to manage.
Digital workplace
A secure SharePoint repository that modernized change-management documentation and connected it to the organization’s existing workflow platform.
Digital workplace
A secure reporting-distribution experience that improved how financial documents were produced, found, and shared.
Digital workplace
An intranet enhancement that brought a more consistent brand, clearer information structure, and shared activity planning to the association’s internal sites.
Digital experience
A responsive, cloud-ready corporate website that refreshed Morguard’s digital presence and improved content operations.