Customer experience
Hydro One – Corporate Website and myAccount
The mobile-first experience was rated first in North America for mobile experience and design by E Source, while meeting WCAG 2.0 AA requirements and improving the platform foundation.
- Role
- Digital transformation and delivery lead
- Year
- 2017
- Capabilities
- Experience strategy · Content strategy · Program leadership · Operational transition
Business context
Hydro One needed to redesign its public website and account experience around customer needs while integrating multiple applications and establishing sustainable content and support practices.
Indicator of value
The mobile-first experience was rated first in North America for mobile experience and design by E Source, while meeting WCAG 2.0 AA requirements and improving the platform foundation.
Features Included
Mobile first responsive design
Customer first user experience design
Single Sign On integration with four (4) applications
SEO friendly
WCAG 2.0 AA compliant
Built in Microsoft Azure
Project Responsibilities
Lead Consultant / Trusted Advisor / Associate Program Manager
Managed timeline and scope
Defined a customer first digital experience
Implemented web content strategy
Transitioned and defined support processes
Highlights
Rated #1 in North America for mobile experience and design (Source: e-source)
October 18, 2017
Hydro One is Canada’s largest electricity transmission and distribution service provider. They transmit and distribute electricity across Ontario.
Hydro One was looking to redesign their public facing website and self service portal. The website experience was designed with a customer first approach, the user experience design was created with a mobile first approach.
AngularJS
Architecture Design
Balsamiq Mockups
Bootstrap
Branding
Business Analysis
Cloud
Content Inventory
HTML/CSS
Information System Integration
Microsoft Azure
Microsoft Software
Network Infrastructure
SharePoint 2013
UI / UX
Wireframing