Toronto Hydro – Customer Pricing Options

Toronto Hydro - CPO - CSS2 - Form

Solution

Customer facing forms allowing customers the ability to select their pricing options at any point in the customer journey

A self-service form available in the self-service portal

A new customer form available for customers starting service with Toronto Hydro

Real-time processing for eligibility and effective dates

Built on Liferay and SharePoint

Personalized analytics based on customer consumption patterns

Internal console used to assist Customer Relation Representatives handling multiple channels; email, phone, mail

Reporting

Ability to monitor the program success

Ability to identify misconfiguration in customer settings

Project Responsibilities

Leading a cross-functional team virtually

Business Analysts (BA)

Architects

Developers

Quality Assurance Analysts (QA)

Security Operations (SecOps)

Performance Analysts

Advised the design of the operation process supporting the program and digital strategy

Responsible for end to end delivery and support of the solution

Management timeline, scope and budget

November 02, 2020

Toronto Hydro is the utility provider for Toronto. They are responsible for distributing electricity reliable across Toronto.

On October 1sr, 2020 the OEB announced changes to the pricing options available under the Regulated Price Plan, specifically the Time-of-Use TOU) and Tiered rates. The changes take effect on November 1st, 2020, allowing customers to select their preferred price plan.

Learn more about the program

Architecture Design

Balsamiq Mockups

Bootstrap

Branding

Business Analysis

Business Process Automation

Liferay

Network Infrastructure

SharePoint 2007

UI / UX

Wireframing