Experience

Strategy grounded in delivery.

More than 15 years leading customer-facing products, digital transformation, and operational improvement across hospitality, utilities, telecommunications, and consulting.

Toronto, Canada[email protected]Download resume (PDF)

Career progression

2022—Present

Global Director, Resident Experience and Digital

Four Seasons Hotels and Resorts

Lead resident experience and digital strategy across a global luxury hospitality and branded residential context.
Connect resident needs, brand standards, operations, and technology into a coherent experience roadmap.
Align cross-functional stakeholders around priorities, delivery decisions, and the operating model required to sustain the experience.

2019—2022

Manager (Lead) IT Portfolio Management, Web/Digital

Toronto Hydro

Led a high-performing, cross-functional team focused on enabling and supporting the web channel.
Developed a digital center of excellence supporting a $5M web and digital portfolio.
Streamlined program delivery by standardizing requirements gathering, optimizing development workflow and introducing automated regression testing.

2014—2019

Manager, Business Excellence

Datavail

Led a functional team of business analysts responsible for requirements gathering across product management, web and digital, digital collaboration and CRM.
Directed a portfolio of projects ranging in size from $500K to $4M.
Defined delivery standards that helped teams distill complex business requirements into understandable ideas.

2013—2014

Senior Knowledge Management Specialist

WIND Mobile

Led developers focused on helping stakeholders make better decisions and increase productivity in stores and the call center.
Reduced customer touch time by building a personalized search strategy for retail and call center agents.
Prioritized the product roadmap for an IT executive dashboard that improved visibility into operating KPIs.