Jason Wong

• Lead product ownership across post-stay, memberships and payments experiences.
• Partner with stakeholders to connect digital priorities with measurable business value.
• Support customer experience improvements across global digital touchpoints.

• Led a high-performing, cross-functional team focused on enabling and supporting the web channel.
• Developed a digital center of excellence supporting a $5M web and digital portfolio.
• Streamlined program delivery by standardizing requirements gathering, optimizing development workflow and introducing automated regression testing.

• Led a functional team of business analysts responsible for requirements gathering across product management, web and digital, digital collaboration and CRM.
• Directed a portfolio of projects ranging in size from $500K to $4M.
• Defined delivery standards that helped teams distill complex business requirements into understandable ideas.

• Led developers focused on helping stakeholders make better decisions and increase productivity in stores and the call center.
• Reduced customer touch time by building a personalized search strategy for retail and call center agents.
• Prioritized the product roadmap for an IT executive dashboard that improved visibility into operating KPIs.

Executive MBA

Ivey Business School / 2020

Bachelor of Science

University of Waterloo / 2007