Customer experience
Toronto Hydro – Project Status Portal for Large Developers
A secure, accessible portal that gave large developers direct visibility into project status and the right contacts at each stage.
- Role
- End-to-end delivery lead
- Year
- 2020
Executive summary
Toronto Hydro’s construction team needed a better way for large developers to understand the status of their projects. The portal made project information and relevant contacts available through a secure self-service experience.
My role
I was responsible for end-to-end delivery using agile methods, including timeline, scope, and budget management.
Approach
- Designed secure project lookup for large developers.
- Presented relevant contact information at each stage of the project journey.
- Built the experience on Liferay and to WCAG 2.0 AA accessibility requirements.
- Connected the customer-facing portal to the underlying project-status data.
Outcome
The portal gave developers a clearer self-service path for checking project progress and knowing whom to contact when they needed support.