Insights
Essays, frameworks, project reflections, and shorter observations across customer experience, branded residential, luxury hospitality, digital products, and transformation.
Editorial focus
Selected perspectives
Leadership and Transformation
July 25, 2018
The last post detailed steps one through four of the digital transformation strategy; this post reviews steps five through eight. Following this strategy is the best plan to ensure your digital transformation process get
Leadership and Transformation
July 19, 2018
You’ll enhance the success of your digital transformation project by following these eight steps to change your enterprise into the lean, mean machine you’ve always wanted it to be.
Digital Products and Service Design
January 15, 2014
In every company there’s always a time to change / upgrade systems. Whether it’s changing / consolidating CMS’s (Content Management System), migrating and / or consolidating a website(s) or even changing the corporate co
Full archive
34 insights
Leadership and Transformation
I’ve been invited to speak about the Keys to Operational Excellence for Digital Transformation at Liferay Visions 2022. If your interested in finding out how digital transformation can elevate your business I speak about
· 1 min read
Leadership and Transformation
I’ve been invited to speak about operational excellence and change management at The Utility Change Conference – West. Sign up to attend here: https://events.bizzabo.com/389887
· 1 min read
Leadership and Transformation
I’ve been invited to be a Pitch Day judge for BITS. BITS is an organization that helps emerging young entrepreneurs from underserved communities by providing access to entrepreneurial training, funding, peer-mentorship a
· 1 min read
Digital Products and Service Design
I’ve been invited to speak about change management and operational excellence in the utility industry. Thanks to Conferences Connect for organizing! See the recording here.
· 1 min read
Digital Products and Service Design
I’ve been invited to speak about my experience with digital transformations in the utility industry. Thanks to Conferences Connect for organizing!
· 1 min read
Leadership and Transformation
If you have the chance, fire up an old computer and try to access today’s web pages and applications through those legacy programs. If you’re not able to do that, then you’ve discovered why Microsoft decided to ‘moderniz
· 4 min read
Digital Products and Service Design
In every corporation, there are rules, rules, and more rules. Internal rules mandate how workers work and systems conform; external rules mandate everything from product quality to working conditions. And the entities th
· 3 min read
Digital Products and Service Design
Coordinating data is always a good idea, but too many companies still shy away from aggregating their information because they’re not sure 1) why it’s a good idea or 2) how to do it.
· 3 min read
Leadership and Transformation
In addition to the speed, volume, and accuracy offered by today’s sophisticated cloud computing applications, perhaps their most valuable asset is the capacity to dish up business intelligence (BI) with the stroke of a k
· 3 min read
Digital Products and Service Design
The launch of SharePoint Preview 2019 in August 2018 not only offered both revised and new opportunities but also promises even more added power, flexibility and productivity when the final product is rolled out next yea
· 1 min read
Digital Products and Service Design
Microsoft SharePoint is a best-in-class enterprise platform for collaboration, content management, document management, and storage. The latest version of the software, Microsoft SharePoint 2016, represents a significant
· 1 min read
Leadership and Transformation
Managing a multi-location enterprise has enough challenges without adding an often confusing constellation of programs and technologies to the mix. As today’s multinational enterprises are learning, reconfiguring yesterd
· 3 min read
Leadership and Transformation
Autumn always triggers forecasts about next year’s work innovations and, in 2019, ‘collaboration‘ looks like it will be all the rage.
· 3 min read
Leadership and Transformation
Microsoft SharePoint is a collaborative platform that is frequently used to create extensive intranets, websites, and extranets for business environments.
· 1 min read
Leadership and Transformation
Most business owners would prefer that their proprietary app simply ran perfectly for the rest of time so they can maximize their investment in its development.
· 3 min read
Leadership and Transformation
The last post detailed steps one through four of the digital transformation strategy; this post reviews steps five through eight. Following this strategy is the best plan to ensure your digital transformation process get
· 3 min read
Leadership and Transformation
You’ll enhance the success of your digital transformation project by following these eight steps to change your enterprise into the lean, mean machine you’ve always wanted it to be.
· 3 min read
Leadership and Transformation
You could say that the digital workplace started back in the late 70s and 80s, when personal computers changed the workplace forever. There have been many changes since then, but we’re now on the brink of another revolut
· 4 min read
Leadership and Transformation
More and more companies are starting to adopt Office 365 into their corporate infrastructure. It’s a great solution for small businesses but having to support multiple Office 365 environments can be challenging.
· 1 min read
Digital Products and Service Design
Have you ever tried to restore a database from a UNC filepath in SQL Server Management Studio? Out of the box, SQL Server doesn’t let you do it! I found this blog post () that shows you how and why mapped drives are not
· 1 min read
Digital Products and Service Design
The other day I got a complaint that the Managed Metadata was not working for the user in our SharePoint implementation. They were unable to lookup or apply terms to and document they were trying to edit.
· 2 min read
Digital Products and Service Design
In part 1 of this series I talked about some of the high-level planning you need to go through when planning a content migration. In this section we’ll go through some techniques and tools that are available to help you
· 6 min read
Digital Products and Service Design
In every company there’s always a time to change / upgrade systems. Whether it’s changing / consolidating CMS’s (Content Management System), migrating and / or consolidating a website(s) or even changing the corporate co
· 4 min read
Digital Products and Service Design
I`ve just finished implementing a SharePoint farm with a back-to-back perimeter topology. The topology consisted of 6 servers (2 Web Front Ends {WFE’s}, 2 Application Servers {App’s} and a 2 node SQL Cluster). The implem
· 5 min read
Digital Products and Service Design
I was getting the following error when trying to add a user into the Secure Store Target Application administrator / member roles.
· 1 min read
Digital Products and Service Design
Was having some issues deploying a custom SharePoint Designer 2013 workflow. I kept getting the following error:
· 1 min read
Digital Products and Service Design
Started to learn how to use c# and asp.net and thought I would start to teach myself how to develop new apps for SharePoint 2013. Turns out after getting SP2013 and Visual Studio 2012 all setup in my dev environment I co
· 1 min read
Digital Products and Service Design
Today is the day I planned to upgrade JellyBean (Android OS 4.1) on my Galaxy Nexus. Here are the steps I followed.
· 1 min read
Digital Products and Service Design
Been working with Nintex Workflows to create some document publishing workflows for one of my clients and ran into an issue with converting documents to PDF. Did a little research and found that the convert document func
· 1 min read
Digital Products and Service Design
I’ve been designing a few forms with InfoPath Designer and I noticed when i was testing the published forms I would always get the previously published version of the form. I found that InfoPath would cache my form templ
· 1 min read
Digital Products and Service Design
It has been a while since my last post! I’ve decided to write a quick blurb on how to start the Performance Point Service Application.
· 2 min read
Digital Products and Service Design
Had the opportunity to go to this years SharePoint Camp http://bit.ly/tPqCcd held in Toronto at the Manulife building. Was great to see the excitement and buzz in all the people’s faces as well as learning all the great
· 3 min read
Digital Products and Service Design
I always get weary with #SharePoint and #InfoPath form publishing. Publishing a new form loses all the column data that was extrated into a list. Luckily, there’s a simple solution! (the one draw back is all the modified
· 1 min read
Digital Products and Service Design
One of my current projects is working with SharePoint wiki’s. We are looking to create a common knowledge base to transition information from one company to another. I just wanted to mention some of the great features of
· 2 min read