CEAP Application Form

Solution:

  • Online forms for customers (Residential and Commercial) to submit applications
    • Multi-step form
      • Reducing psychological friction to submit the form
      • Building commitment to finish the form
    • Real-time processing of customer eligibility
    • Built on the LifeRay platform
    • WCAG 2.0 AA compliant
  • Internal form to support Customer Relation Representatives (CRR)
    • Streamlined form to allow for easy entry for CRR’s
    • Ability to back-date applications received through mail / email to allow for fair processing of applications
    • Ability to identify channel application is received
  • Credit processing
    • Ability to apply credit to customer bills in batches
  • Reporting
    • Ability to monitor the program success, health and customers engagement

Project Responsibilities

  • Leading a cross-functional team virtually through the COVID-19 pandemic
    • Business Analysts (BA)
    • Architects
    • Developers
    • Quality Assurance Analysts (QA)
    • Security Operations (SecOps)
    • Performance analysts
  • Advised the design of the operational process, digital approach
  • Responsible for the end to end delivery and support of the solution
  • Managed timeline, scope and budget