WIND Mobile – Knowledge Management System

Project Responsibilities:

Ensured all requirements were met by the chosen application
Managed application implementation and UAT lifecycle
Supervised vendors during the implementation cycle

WIND Mobile is a Canadian wireless telecommunication provider operated by Globalive Communications. They operate mainly in the Southern Ontario region with additional coverage in some parts of Western Canada.

The WINDipedia project was implemented with the plan help expedite retrieval of information required by the customer service channel. The application also provided contributors a channel to manage information as well as target the information to different roles.

Business Analysis
SharePoint 2013

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